Who is primarily responsible for customer safety during a flight?

The primary responsibility for customer safety during a flight rests with the flight attendant. Flight attendants are specifically trained to ensure passenger safety, manage emergency situations, and provide assistance both before and during the flight. Their role encompasses conducting safety demonstrations, ensuring compliance with safety regulations, and being the first responders in case of any emergencies onboard. They are equipped to handle a variety of situations related to passenger safety, including administering first aid and managing evacuations if necessary.

While other roles like the first officer or cabin manager contribute to overall flight operations and safety protocols, the direct responsibility for passenger safety is specifically assigned to the flight attendant. The flight dispatcher plays a critical role in planning and coordinating flight operations but does not oversee safety on board during the flight. Each position contributes to the safety and efficiency of the flight, but the flight attendant's training and duties are centered explicitly around passenger safety and well-being.