Which role is NOT typically associated with a Customer Service Agent?

The role of a pilot is fundamentally different from that of a Customer Service Agent. Customer Service Agents focus on direct interactions with passengers and their needs throughout the airport journey, including ticketing, assisting at the gate, and addressing customer inquiries and issues. Pilots, on the other hand, are responsible for flying the aircraft, ensuring the safety and operation of the flight. They do not engage in customer service roles related to ticketing, baggage handling, or any direct passenger assistance.

Understanding this distinction highlights the specific functions and responsibilities associated with Customer Service Agents, differentiating them from other roles within an airline’s operation, such as pilots who are primarily involved in technical and safety aspects of flight operations.