Which of the following is a responsibility of a Customer Service Agent?

Handling check-in procedures is a primary responsibility of a Customer Service Agent. These agents are the first point of contact for passengers, assisting with various aspects of the travel experience. This includes verifying travel documents, checking baggage, issuing boarding passes, and ensuring that passengers are informed about their flight status. Effective check-in management plays a crucial role in streamlining the boarding process and enhancing the overall customer experience.

Other responsibilities, such as in-flight entertainment management, are typically handled by cabin crew or flight attendants once the flight is in operation. Aircraft navigation is solely the responsibility of the flight crew, including pilots, who are trained in operating the aircraft and ensuring safe travel from departure to arrival. Flight attendant training is also outside the purview of Customer Service Agents, as it pertains to preparing flight attendants for their specific roles on the aircraft rather than customer interactions at the airport.