Which department includes gate agents and ticket agents?

The department that includes gate agents and ticket agents is Airport Customer Service (ACS) because this area is specifically designed to handle all customer interactions related to the airport experience. Gate agents facilitate the boarding process, manage boarding announcements, and assist with any last-minute issues that may arise at the gate. Ticket agents are responsible for selling tickets, checking in passengers, and managing any baggage issues. The primary focus of Airport Customer Service is to ensure that passengers have a smooth and positive experience at the airport, which encompasses all aspects of customer interaction from check-in to boarding.

Other departments such as Flight Operations primarily deal with the actual flight management and coordination, while Flight Safety Management focuses on ensuring the safety protocols and procedures of the airline. Passenger Services might seem similar but is more oriented towards the overall experience and services available to passengers throughout their journey, rather than the specific duties of gate and ticket agents.