What title is given to employees who manage the ground phases of flight operations?

The correct title for employees who manage the ground phases of flight operations is "Agent" or "Customer Service Agent." These individuals play a crucial role in ensuring that passengers have a smooth experience from check-in to boarding. They handle various tasks, including ticketing, baggage assistance, gate management, and customer inquiries. Their responsibilities are vital for maintaining efficient ground operations, providing support to passengers, and coordinating with other departments involved in the flight process.

While "Ground Crew" refers to the overall personnel working on the tarmac and handling various ground operations, the term is broader and includes roles such as ramp agents, baggage handlers, and mechanics, which do not specifically encompass customer service functions. Flight attendants are focused on in-flight services, and pilots are responsible for flying the aircraft, making the "Agent" or "Customer Service Agent" designation the most apt for those managing ground operations.