What is the role of Airport Customer Service (ACS)?

The role of Airport Customer Service (ACS) is primarily focused on providing various services related to customer interactions at the airport, including the responsibilities of gate and ticket agents. These agents play a vital part in enhancing the passenger experience by assisting travelers with check-in procedures, boarding processes, and resolving any issues that may arise during their time at the airport. Their training and expertise ensure that passengers receive necessary information and support, contributing to a smoother travel experience overall.

Managing flight schedules, ensuring aircraft maintenance, and coordinating security operations are crucial functions within an airline and airport environment but are distinct from the responsibilities of ACS. Those roles involve different departments and specific personnel trained in those areas, which highlights the specialized nature of customer service provided by ACS at the airport.