What is the primary role of a Customer Service Agent in an airline?

The primary role of a Customer Service Agent in an airline is to provide check-in procedures and assist passengers. This involves tasks such as checking in passengers for their flights, issuing boarding passes, ensuring that all necessary travel documents are in order, and addressing any questions or concerns that passengers may have at the airport. Customer Service Agents are often the first point of contact for travelers, playing a crucial role in facilitating a smooth travel experience by helping passengers navigate the check-in process, guiding them to their gates, and assisting with any issues that arise before boarding.

While managing in-flight services, handling baggage, and performing aircraft maintenance are integral to the airline's operations, these duties typically fall under different job roles within the airline industry. In-flight services are usually managed by flight attendants, baggage handling is typically carried out by ground staff specializing in that area, and aircraft maintenance is the responsibility of certified mechanics and maintenance crews. Therefore, the role of a Customer Service Agent is specifically focused on passenger assistance and check-in procedures, making it the correct answer.